Diploma in International Freight Management (Synchronous E-learning)

Dates Available

06 Mar 2023 to 22 Apr 2024, Intake: R63

Commence Date:

– 06 March 2023, Intake: R63

– 10 July 2023, Intake: R64

– 04 September 2023, Intake: R65

– 11 December 2023, Intake: R66

Find out how our participants rate our programmes via TRAQOM here

The Training Quality and Outcomes Measurement (TRAQOM) initiative is developed by SkillsFuture Singapore to raise the quality of SSG-funded Continuing Education and Training (CET) programmes. 

Read what our participants have learnt from this course and the feedback from their supervisors…

Through this course, I can put the best of the knowledge learned into my work and share with my colleagues. Even though TLA is located at the far side from where I am residing and working, never in my mind that it’s going to be a deterrence in my journey to get better knowledge.

Secondly, without the experienced lecturers, I would not have gained in-depth knowledge. They are very helpful and friendly and ever willing to share their experiences with us. For that I am forever grateful for being our mentors and teachers.

Lastly, I would also like to thank TLA for its high standards in providing the good courses and best lecturers a student could ask for.  I must say I am truly impressed with their service and would highly recommend to my colleagues and friends.

Ng Wai Kean, Graduate of IFM R43, graduated on 05 November 2018

The program gives me a lot of learning benefits not only in theory but also practical skills in handling my work.

Htoo Sandy Lwin, Customer Service Officer, Nippon Express Singapore Pte Ltd – Graduated from Diploma in IFM (R34) on 22 April 2016

Chee Sing Fong just completed the Diploma in International Freight Management (IFM R35) in January 2016.  After attending the programme, Sing Fong is more knowledgeable and more confident in her work and dealings with customers. She shared that she has gained good knowledge on supply chain procedures, international trade document – both the process and requirement.

Cecilia Ang, Customer Service & Overseas Manager, Mega-Air Pte Ltd in Apr 2016

Objectives

The course aims to equip participants with key skills and knowledge required to perform effectively in a logistics management environment.

The Diploma’s training curriculum is customized towards

• Logistics Industry Transformation Map (ITM)
• the Skills Framework for Logistics – Freight Forwarding and Operations as well as Sales and Customer Service

Who Should Attend

The program prepares the participants in their roles as Customer Service Officer/Executive, Freight Forwarding Officer/Executive, Import/Export Officer/Executive, Freight Supervisor, Freight Co-ordinator who perform all duties necessary for the intermodal transport of commodities across international borders on behalf of shippers. These roles are increasingly more essential in the booming of e-commerce.

Entry Requirements

Qualification :

Min GCE 3 N Level credit passes with N Level English Grade B4 & above / IELTS 5.5 / WPL Level 6 & above

OR

Min GCE 3 O Level credit passes with O Level English grade C6 & above / IELTS 5.5 / WPL Level 6 & above

OR

Full time ITE Nitec & above

OR

TLA Certificate in Logistics Operations with min N/O Level English at respectively specified grades / IELTS 5.5 / WPL Level 6 & above

Work Experience : 1 year

Age: from 18

Admission is solely at the discretion of TLA.

Please note: Advanced Diploma in DSC & Diploma in IFM/ILM are not pathway programmes.

Fees & Enhanced Funding (*Funding to be confirmed)

Enhanced Funding of up to 70% of course fee is available.

Course Reference No : TGS-2020500239 (27/04/2022 – 26/09/2022)

Nett course fee for full Diploma programme effective from 1 Oct 2018.

SFC eligible

* “All Singaporeans aged 25 and above can use their $500 SFC from the government to pay for a wide range of approved skills-related courses. Visit the SFC website www.skillsfuture.sg/credit to choose from the courses available on the SFC course directory.”

NSmen and employees of  NS Mark (Gold) accredited companies can enjoy exclusive discounted course fee at member’s rate.

• Application fee of $86.40 (non-refundable)
• *SSG Grant – Assessment Only Pathway (AOP) fee of $108.00 is applicable for participants (company-sponsored / self-sponsored) under SSG funding.

Duration

Part-time studies : Evenings from 7pm to 10pm

Diploma:  14 months (243 training hours excluding examinations)

Course Delivery

Synchronous online training session

Lectures, Case Studies, Group Discussions

Course Assessments

Tutorial Exercises, Group Projects, Written Examinations

Participant’s Support Services 

Please CLICK HERE for details

Graduation

Participants must pass all the required modules to be awarded the Diploma Certificate which will be presented at the TLA Graduation Ceremony scheduled at least once a year.

FIATA Diploma in Freight Forwarding (by Vocational Training & Examination)  

TLA Diploma graduates are qualified to apply for the exclusive globally recognised dual qualification – FIATA Diploma in Freight Forwarding (By Vocational Training & Examination).

Lecturer

Part-Time Lecturers: Industry practitioners

Average Teacher-Student Ratio – 1:30

IFM 101 International Trade Management

Peter Chua, Master of Business Administration, University of Melbourne

Thomas Sim, Master of Training & Development, Griffith University

Stanley Lim, Diploma in Freight Forwarding, Singapore Logistics Association

IFM 102 Air Freight Forwarding Operations

Ang Peng Chua, Master of Marketing, University of New South Wales

M M Kunasekaran, Master of Logistics and SCM, University of South Australia

Thomas Sim, Master of Training & Development, Griffith University

IFM 103 Sea Freight Forwarding Operations

Tan Eng Soon, Master of Logistics, Curtin University of Technology

Thomas Chee, Bachelor of Business, Royal Melbourne Institute of Technology

Kenneth Tan, Master of Science, NTU

IFM 104 Multimodal Transport

Stanley Lim, Diploma in Freight Forwarding, Singapore Logistics Association

Thomas Sim, Master of Training & Development, Griffith University

Tan Eng Soon, Master of Logistics, Curtin University of Technology

IFM 105 Customer Service & Relationship Management in Logistics

Charles Doo, Master of Science, NTU

Shirley Pek, Master in Organisation Leadership, Monash University

Thomas Sim, Master of Training & Development, Griffith University

Tan Hock Chuan, Master of Business Administration, University of East London

Tan Eng Soon, Master of Logistics, Curtin University of Technology

IFM 106 Legal Issues in Freight Management

VCS Vardan, Bachelor of Law, University of London

Larry Thian, Insurance Diploma, ANZIIF, New Zealand

Charmaine Fu, Bachelor of Law, NUS

Dan Yeo, Bachelor of Law, NUS

601 Basic Management

Tan Hock Chuan, Master of Business Administration, University of East London

Wong Kim Siong, Master of Business Administration, Charles Strut University

Liu Fook Thim, Master of Science, NTU

Venue / Intake

Venue : Synchronous online training session
Time : 1900 – 2200 hrs
Course Intakes : January, May, July, October

Modules

IFM 101 International Trade Management (12 sessions)

IFM 102 Air Freight Forwarding Operations (14 sessions)

IFM 103 Sea Freight Forwarding Operations (13 sessions)

IFM 104 Multimodal Transport (16 sessions)

IFM 105 Customer Service & Relationship Management in Logistics (11 sessions)

IFM 106 Legal Issues in Freight Management (12 sessions)

IFM 601 Basic Management (10 sessions)

Coverage

IFM 101 International Trade Management (12 sessions)

• Incoterms
• Major Trade Product in International Trade
• Overview on Types of Payment Methods
• Documentary Collection D/A & D/P
• L/C Workflow & Functions
• Interpretation of L/C Terms & Conditions
• L/C Negotiation & Handling Discrepant Documents
• Various Types of L/C, Their Uses & Risks
• Transport Documents & Other Documents Used in International Trade
• Preparation of Documents According to L/C Requirements
• Overview of Shipping Declaration & Their Related Documentation

IFM 102 Air Freight Forwarding Operations (14 sessions)

• Industry Regulators & Associations
• Document of Affreightment—Air Waybill
• The Air Cargo Agency, Airlines & Ground Handling
• Use of Guide Books
• World Geography
• Dangerous Goods & Security
• Air Cargo Import, Export, Transhipment
• Conditions of Contract
• Air Cargo Rates & Charges
• Aircraft, Aircraft Unit Load Devices, BUP
• Air Cargo Claims Handling

IFM 103 Sea Freight Forwarding Operations (13 sessions)

• Transport Geography
• Vessels & Containers Specifications
• Cargo Gears for Vessel & Warehouse Operations
• Shipping Documentation
• Role of Carriers & Ports
• Freight Conferences & Freight Tariff Systems
• Freight Quotations & Job Costing
• Cargo Packing & Damage
• International Conventions for Transportation of Goods
• Dangerous Goods

IFM 104 Multimodal Transport (16 sessions)

• Types of Multimodal
• Multimodal Documents
• Plan & Execute an Export & Import Shipment
• Project Transportation
• Alternative Transport Solutions
• ASEAN Framework for MT
• Household Removals
• Safety & Security

IFM 105 Customer Service & Relationship Management in Logistics (11 sessions)

• What is Customer Servicing in the Logistics Industry
• Principles of Quality Customer Service & How to Deliver Them
• Marketing & Logistics Operations Interface
• Customer Service Performance Metrics
• Development of Customer Service Programme
• One-Stop Customer Service
• Concept of Customer Relationship Management

IFM 106 Legal Issues in Freight Management (12 sessions)

• Legal Framework of MTO
• Carriage of Goods by Sea
• Application—Carriage of Goods by Sea
• Introduction to Insurance & its Practices
• Cargo Policy Coverage
• Cargo Claims
• Carriage of Goods by Air
• Remedies & Enforcement
• Forwarders’ Liability Claims
• Handling Liability Claims

IFM 601 Basic Management (10 sessions)

• Managing & Manager
• Basic Management Functions
• Coaching, Problem Solving & Decision Making
• Communication & Leadership
• Organisation Structure & Recruitment
• Performance Appraisal
• Managing Conflict
• Managing Creativity & Innovation
• Managing Group, Managing Effective Meeting

Career Opportunities

TLA graduates from this programme can typically expect good employment/career prospects across the industry, particularly from SLA member companies which regularly look for talents with competencies in international trade, airfreight & seafreight operations, multimodal transport solutions, customer & relationship building, legal & transportation insurance, amongst other skill sets, to join them as Import/Export Manager/Executives, Project Freight Leaders, Sales Executives/Coordinators, Customer Service Manager/Coordinators, Airfreight/Oceanfreight Executives, etc.